Single Homelessness Prevention Service (SHPS)

SHPS London & Norfolk provide accommodation and support to prevent or relieve homelessness for single people in London, and for families and single people in Norfolk.

  • Location

    London; Norfolk

  • Launch

    Aug 2019; Apr 2021

  • Area

    Homelessness Prevention

Collaborators & funding partners

  • Brent Borough Council

  • Enfield Council

  • Hackney Borough Council

  • Waltham Borough Council

  • Ealing Borough Council

  • Norfolk County Council

  • Life Chances Fund

Delivery Partners

  • Crisis

  • Hestia

  • Single Homeless Project (SHP)

  • The Benjamin Foundation

  • Great Yarmouth Borough Council

  • Evolve

Collaborators & funding partners

  • Brent Borough Council

  • Enfield Council

  • Hackney Borough Council

  • Waltham Borough Council

  • Ealing Borough Council

  • Norfolk County Council

  • Life Chances Fund

Delivery Partners

  • Crisis

  • Hestia

  • Single Homeless Project (SHP)

  • The Benjamin Foundation

  • Great Yarmouth Borough Council

  • Evolve

  • Andrew is Co-Founder of Bridges Outcomes Partnerships and Executive Director of Operations, Innovation and Learning. He is a Director of Kirklees Better Outcomes Partnership, GM Homes Partnership, Homelessness Support, the Single Homeless Prevention Service and is a Trustee of West London Zone.

    Prior to Bridges, Andrew was Managing Director of a social enterprise “Baobab” in Madagascar, and a non-Executive board member of two other financial inclusion social enterprises, in Senegal and China.

  • Conor, Director at Bridges Outcomes Partnerships, has been working with Bridges for the last 7 years – during which time he has designed and implemented a number of Outcomes Partnerships related to housing, employment and refugee support.

    He was previously a member of the Impact Management team at Bridges Fund Management, where he advised and supported investment teams on all aspects of impact management throughout the investment cycle. Before joining Bridges, Conor worked for a health services NGO in Ecuador, leading a project to set up budgeting and reporting processes. He began his career as a management consultant at Deloitte, specialising in financial analysis and process improvement.

    Conor holds a BSc in Economics and is a qualified Management Accountant.

  • Amarjit is the Programme Lead for outcomes partnerships in London, including homelessness prevention and refugee services.

    She is a senior leader with extensive experience of delivering strategy, operations and transformation in both the private and public sectors. She is well-versed at collaborating across diverse and multiple stakeholders, with a proven track record of delivering growth of businesses to ensure positive, successful social value and commercial outcomes.

    Amarjit has held leadership roles for more than a decade, managing local and central government contracts, leading teams in social housing and the private sector. She is also the Vice Chair at Coin Street Community Builders and Commonweal Housing, an action learning charity.

  • Amanda is the Programme Manager for Norfolk SHPS, delivering a prevention and relief service to those who are at risk of homelessness. The service supports households to sustain an existing tenancy or secure new accommodation, offering up to 8 months tenancy sustainment to empower households and avoid long term homelessness.

    She has worked in the housing sector for 13 years, delivering services to those who are at risk of homelessness or seeking housing advice. Before joining Bridges Outcomes Partnerships Amanda worked for Norfolk County Council within Children’s Services, working with key partners across Norfolk to establish a positive pathway for care leavers as they transition to independence, including managing a service for care leavers with complex needs.

  • Rianna is a Senior Impact Analyst for the Single Homelessness Prevention Service across both the London boroughs and Norfolk, and for Kenya Better Outcomes Partnership, providing analysis to support the performance management of the services.

    Prior to joining Bridges Outcomes Partnerships, Rianna worked for a biotechnology company conducting data handling and analytics.

    Rianna holds a BSc in Geographical Sciences from the University of Bristol.

Overview

Nationally, there is a challenge of finding decent and affordable accommodation for individuals at risk of homelessness. This can only be addressed by working collaboratively with the private rented sector to secure decent homes.

SHPS services prevent or relieve homelessness for single people (London) and for families and single people (Norfolk).

SHPS supports people to sustain an existing tenancy – by negotiating with landlords/ family members, or providing coaching to empower people to do so – and where needed help them to find and secure new accommodation, typically in the private rented sector. SHPS services also seek to prevent the mental trauma associated with homelessness and prevent the escalation of the homelessness journey to crisis point.

In London, SHPS spans five boroughs, providing direct support to referrals via dedicated case workers. Individuals receive advice around benefits, discretionary housing payments, basic legal issues, tenancy agreements and more specialist support. The service delivered by case workers is tailored to each person they meet; SHPS doesn’t create processes or boxes that people have to “fit into”; instead it encourages case workers to be creative and solutions-focussed, adopting a strengths-based approach.

In Norfolk, SHPS spans six districts. Its dedicated case workers also provide direct support to participants, offering advice across a number of areas including benefits, discretionary housing payments, basic legal issues, tenancy agreements and more specialist support. Case workers support and empower people to sustain their accommodation over subsequent months, helping to create long term independence to stop the revolving door of homelessness.

Delivery innovations

An outcomes partnership has enabled a much more collaborative, flexible approach to problem-solving. This has facilitated a number of significant delivery innovations, including:

  • SHPS introduced senior “floating” case worker roles. Driven by performance & retention data, client complexities and dynamic referral numbers, this change has enabled greater access to more experience, more flexibility when there is a spike in referrals, greater consistency, and another layer of support for the team.
  • SHPS London created a new role to work collaboratively with local authority partner teams to triage referrals – speeding up the process and enabling earlier interventions.
  • Due to increased local demand, SHPS Norfolk added extra capacity to its team in Great Yarmouth, ensuring it could respond effectively.
  • Improved reporting has helped to pinpoint successes and challenges in case work, and enable tailored case worker training and appropriate support for each case worker.
  • SPHS London moved from a support model to an “Empowerment” model, coaching individuals and providing them with knowledge so that they feel empowered to find a suitable home.
  • Based on data insights, SHPS Norfolk introduced a “complex needs” service to cater to the high number of referrals with multiple or complex needs. Having divided its service and collaborated with a specialist local delivery partner, SHPS Norfolk offers two comprehensive services with appropriate support levels and approaches.

Outcomes

To date, SHPS London & Norfolk have supported thousands of people to prevent or relieve homelessness and create long term independence.

  • 10027

    Starts to the programme

  • 5411

    Secured appropriate accommodation

  • 3702

    sustained appropriate accommodation for 8 months

  • £11.2m

    Outcomes achieved