Norfolk Carers Partnership

Supporting unpaid carers to improve their well-being and sustain their caring role.

  • Location

    Norfolk

  • Launch

    Jun 2020

  • Area

    Health, Wellbeing & Independence

Collaborators & funding partners

  • NHS Norfolk & Waveney Integrated Care Board (ICB)

  • Norfolk County Council

  • Life Chances Fund

  • Department for Digital, Culture, Media & Sport

Delivery Partners

  • Carers Matter Norfolk

  • Voluntary Norfolk

  • Caring Together

Team

Collaborators & funding partners

  • NHS Norfolk & Waveney Integrated Care Board (ICB)

  • Norfolk County Council

  • Life Chances Fund

  • Department for Digital, Culture, Media & Sport

Delivery Partners

  • Carers Matter Norfolk

  • Voluntary Norfolk

  • Caring Together

  • Andrew is Co-Founder of Bridges Outcomes Partnerships and Executive Director of Operations, Innovation and Learning. He is a Director of Kirklees Better Outcomes Partnership, GM Homes Partnership, Homelessness Support, the Single Homeless Prevention Service and is a Trustee of West London Zone.

    Prior to Bridges, Andrew was Managing Director of a social enterprise “Baobab” in Madagascar, and a non-Executive board member of two other financial inclusion social enterprises, in Senegal and China.

  • Lucia Santirso, Director at Bridges Outcomes Partnerships, has been working with Bridges for the last 6 years, during which time she has designed and implemented more than 10 Outcomes Partnerships related to:

    • Supporting young people in Kenya to take control over their health choices and paths to do more with their lives,
    • Improving the health and wellbeing of adults in the UK with long-term health conditions,
    • Helping elderly adults in the Netherlands improve their mobility and reduce their risk of falling,
    • Supporting unpaid carers in the UK to improve their wellbeing and sustain their caring role,
    • Supporting young people in the UK to attain better wellbeing and education outcomes, and
    • Supporting young people in the UK with special education needs to increase their independence towards adulthood.

    Before joining the BOP team, Lucia worked in Investor Relations at Bridges Fund Management. Lucia was also part of the Global Steering Group (GSG) Policy working group and is a co-author of the resulting report: “Catalysing an Impact Investment Ecosystem: A Policymaker’s Toolkit”. Prior to joining Bridges, Lucia worked in Equity Research at J.P. Morgan.

    Lucia holds a MSc in International Finance from HEC Paris and a BSc in International Business Administration from Rotterdam School of Management.

  • Victoria is the Programme Director for Norfolk Carers Partnership. She is an accomplished programme development specialist with a proven track record of developing and leading on successful multi-site, person-centred programmes within the not for profit and statutory sectors.

    Victoria’s 20 year career has been focussed on the design and delivery of beneficiary-led programmes – supporting the emotional well-being of service users living with long term chronic or life-limiting conditions and/or experiencing social disadvantage.

Overview

Norfolk Carers Partnership (NCP) supports adult unpaid carers in Norfolk, who take care of another adult.

There are almost 100,000 carers in Norfolk; often relatives who find it difficult to think of themselves as carers, and who look for support only when they reach a crisis.

NCP exists to support individuals who fit under this umbrella of adult unpaid carers, who take care of another adult. Its programme provides various modes of support to help them continue to support their dependent while looking after their own well-being. Support includes a dedicated advice line, which offers signposting, guidance, and the statutory carer assessment. If necessary, carers can also access one-to-one support with a dedicated practitioner, Carer Breaks, advocacy and training.

Delivery innovations

An outcomes partnership has enabled a much more collaborative, flexible approach to problem-solving. This has facilitated a number of significant delivery innovations, including:

  • Based on carer feedback, NCP created an online self-assessment tool for carers to fill in to reduce the number of lengthy, repetitive conversations needed for them to receive the right support.
  • NCP brought in Citizens Advice Support and an in-house counselling service to enable practitioners to refer directly and avoid lengthy waiting lists for carers.
  • NCP has built-in mechanisms which enable it to place the voice of carers at the front and centre of delivery and everything that it does.

Outcomes

NCP’s programme is the first ever outcomes-based approach that focuses on unpaid carers; it is providing an exemplar model of support for this group.

  • 4657

    Starts to the programme

  • 747

    Well-being improvements for high risk carers by second assessment

  • 978

    High risk carers sustained caring for 6 months

  • £7.1m

    Outcomes achieved